Refund policy

SpoolHouse Return & Refund Policy

Last Updated: July 20, 2026

Thank you for supporting TheSpoolHouse. We appreciate every customer who chooses to be part of our community.

At TheSpoolHouse, products are made specifically for each order. Because our apparel is produced on demand, we do not hold traditional inventory and are unable to accept general returns or exchanges for reasons such as incorrect sizing, color preference, change of mind, or ordering the wrong product.

We encourage customers to carefully review product descriptions, sizing charts, and product details before placing an order.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products. If your order arrives damaged, defective, has a printing issue, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve your issue quickly, please include:

  • Your order number

  • A description of the issue

  • Photos showing the problem

If the issue is caused by a manufacturing defect, printing error, or fulfillment mistake, TheSpoolHouse will work with you to provide a solution. This may include a replacement item or refund when appropriate.

Size Selection & Product Choices

Customers are responsible for selecting the correct size, color, and product option before completing checkout. Please use the provided sizing information to select the best fit.

We are unable to offer replacements or refunds for items that do not fit due to an incorrect size selection.

Order Cancellations & Changes

Orders are sent into production shortly after purchase to ensure timely fulfillment. If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations after production has begun.

Lost, Stolen, or Incorrectly Addressed Packages

Customers are responsible for providing accurate shipping information at checkout.

SpoolHouse is not responsible for packages that are lost, stolen, or delivered to an incorrect address due to customer-provided information.

If a package is lost during transit or there is a shipping issue, please contact us and we will work with our fulfillment and shipping partners to determine the best resolution.

Contact Us

If you have an issue with your order, please contact TheSpoolHouse with your order number and details about the problem. We review every situation individually and will work to resolve legitimate concerns as fairly as possible.

Thank you for supporting TheSpoolHouse and helping us build a community around automotive culture, creativity, and the passion to build.

TheSpoolHouse — Going Beyond The Redline.